As I'm writing this, another Friday in the middle of the month has closed down and overall, things went as well as they generally could have. More importantly, my readers know that I've had some recent comments on customer service. But to be fair, I felt that almost everybody I dealt with today was very fair and reasonable.

For example, one bank misread my instructions for how to handle mortgage funds and fixed it promptly. Another bank received the funds late from the central mortgage unit, but put the money in my hands with a short wait. The law firms on the other side of each transaction worked hard to make every go as smooth as possible.

So maybe things are improving.

But maybe they are not.

One transaction didn't go as smoothly as I had hoped. The deal involved a second-tier lender (i.e. not a major Canadian bank) that advised us that it could not fund, for reasons contradictory to their own instructions. I've dealt with this lender before and they have never given me an easy time. Fortunately, the law firm on the other side has dealt extensively with them, and understands what is happening. They've gladly extended the closing date, which works fine as my clients are in no hurry to move in.

But still, the overwhelming majority of interactions I've had today went well, so I see that as a good thing. Maybe it's my writing on this site that has made an impact in the way things work. If so, where's the affordable data? (BTW T-mobile in the US just introduced an unlimited Blackberry email plan for $9.99)